gamebd Privacy Policy

1. Introduction & Scope

gamebd ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at gamebd.org and all associated subdomains. We are committed to protecting the privacy and security of the personal data of every player, visitor, and user who interacts with our platform ("you", "your").

This Privacy Policy sets out, in clear and plain English, the basis on which any personal data we collect from you, or that you provide to us, will be processed. It covers all data processing activities undertaken in connection with the operation of gamebd, including account registration, payment processing, identity verification, customer support, marketing communications, and responsible gaming monitoring.

This policy applies to all individuals who:

• Register or attempt to register an account on the gamebd platform;
• Visit the gamebd website without registering;
• Contact the gamebd support team via any channel; or
• Participate in any gamebd promotion, tournament, or loyalty programme.

Our platform is directed exclusively at adult players (aged 18 and above) in Bangladesh. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, that data will be deleted immediately and the associated account closed.

By accessing or using the gamebd platform, you confirm that you are at least 18 years of age and that you consent to the collection and processing of your personal data as described in this policy. If you do not agree to the terms of this Privacy Policy, please discontinue your use of the platform immediately.

2. Data We Collect

2.1 Data You Provide Directly

When you interact with the gamebd platform, you may provide us with various categories of personal data, including but not limited to:

• Identity Data: Full name, date of birth, nationality, National ID card (NID) number or passport number, and a photographic image of your identity document.
• Contact Data: Mobile phone number, email address, and residential address (district, division, and country).
• Account Credentials: Username and encrypted password hash. We never store your password in plain text.
• Financial Data: bKash account number, Nagad account number, Rocket account number, Upay account number, or bank account details linked to your gamebd wallet. We do not store full card numbers or payment credentials beyond what is required to process transactions.
• Communications Data: The content of any messages you send to our support team, including live chat transcripts, email correspondence, and any attachments you provide for verification purposes.
• Verification Documents: Copies of government-issued identity documents, utility bills, or bank statements submitted as part of our Know Your Customer (KYC) programme.

2.2 Data Collected Automatically

When you visit or use the gamebd platform, certain data is collected automatically by our systems:

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns, scroll depth, and navigation paths through the website.
• Transaction Data: Full records of all deposits, withdrawals, bets, game results, and bonus activations associated with your account.
• Location Data: General geographic location inferred from your IP address. We do not access precise GPS location data from your device without your explicit consent.

2.3 Data Received from Third Parties

In certain circumstances, gamebd may receive data about you from third-party sources, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, and partnered banks) who confirm transaction authenticity and account ownership;
• Identity verification service providers used as part of our KYC process;
• Fraud detection and anti-money laundering screening services; and
• Game content providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi) who may share session data related to games played on their platforms through the gamebd interface.

3. How We Use Your Data

gamebd processes your personal data for the following specific and legitimate purposes:

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contract performance
Processing deposits and withdrawals	Financial data, identity data	Contract performance
Identity and age verification (KYC)	Identity documents, date of birth	Legal obligation
Fraud prevention and security monitoring	Technical data, usage data, financial data	Legitimate interest
Responsible gaming monitoring	Usage data, transaction data	Legal obligation / legitimate interest
Customer support	Communications data, identity data	Contract performance
Marketing communications (opt-in only)	Contact data, usage data	Consent
Platform improvement and analytics	Technical data, usage data	Legitimate interest

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent. Where we rely on legitimate interest as the basis for processing, we have assessed that our interests are not overridden by your rights and freedoms as a data subject.

4. Data Sharing & Third Parties

4.1 Service Providers

gamebd engages a limited number of trusted third-party service providers who process personal data on our behalf in order to deliver core platform functionality. These providers are contractually bound to process data only in accordance with our instructions and to maintain appropriate security standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks, for the purpose of executing financial transactions;
• Identity verification providers: KYC and document verification services used to confirm player identity and age;
• Game content providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other licensed studios whose games are integrated into the gamebd platform;
• Customer support tools: Live chat and helpdesk software providers used to manage support interactions;
• Fraud and risk management: Anti-fraud and anti-money laundering screening services that assess transaction risk.

4.2 Legal Disclosure

gamebd may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or legal process. We will disclose only the minimum data necessary to satisfy any such legal requirement and will, where permitted by law, notify you of the disclosure.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the assets of gamebd, personal data held by gamebd may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the data processing arrangements that results from it.

4.4 No Sale of Personal Data

gamebd does not sell, rent, lease, or otherwise commercially exploit your personal data to any third party for their own independent marketing or commercial purposes. This is an absolute commitment and applies regardless of the value or nature of the data involved.

5. Cookies & Tracking Technologies

The gamebd website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website you visit. Cookies allow the site to remember your preferences, keep you logged in across sessions, and collect analytics data.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the gamebd platform. They enable core functions such as session authentication, account security, and fraud prevention. These cookies cannot be disabled without severely impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and game lobby layout — so that the platform behaves consistently across visits.
• Analytics Cookies: We use first-party analytics cookies to understand how players navigate the gamebd platform, which pages attract the most engagement, and where technical issues arise. This data is used in aggregate form only and is not linked to your individual identity for advertising purposes.
• Marketing Cookies: If you have opted in to marketing communications, we may use cookies to track which promotions you have been shown and to avoid sending you duplicate or irrelevant offers. These cookies are only active if you have given your consent.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when a new cookie is set. Please note that disabling certain categories of cookies may affect the functionality of the gamebd platform. Strictly necessary cookies cannot be blocked without preventing normal use of the site.

6. Data Security & Retention

6.1 Security Measures

gamebd implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (including payment details and identity document copies) at rest in our database systems;
• Role-based access controls that restrict access to personal data to only those gamebd employees and systems that require it to perform their designated functions;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Multi-factor authentication (MFA) requirements for all administrative access to systems that hold personal data;
• Continuous monitoring of system logs for anomalous access patterns and potential security incidents.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data security incident that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in a timely manner in accordance with our incident response obligations.

6.2 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active life and for a period of up to 5 years following account closure, to satisfy anti-money laundering and legal record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with applicable financial regulations.
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or the closure of the account, whichever is later.
• Support communications: Retained for up to 2 years from the date of the last communication in a support thread, unless retention for a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw your consent to marketing communications, after which your contact details will be removed from all active marketing lists within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be attributed to any individual.

7. Your Rights & Choices

As a data subject, you hold the following rights in relation to your personal data held by gamebd. To exercise any of these rights, please contact us at [email protected] with your full name and account username. We will respond to all verified requests within a reasonable timeframe and in no event later than 30 days from receipt.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations — we may be required to retain certain data even following an erasure request.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that we transmit it directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis for that processing. You may also withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing already carried out on the basis of your prior consent.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gamebd processes your personal data, please contact our Data Privacy team using the details below. All enquiries will be acknowledged promptly and handled with the utmost care and confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days for standard enquiries; within 30 days for formal data subject access requests
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

8.2 Policy Updates

gamebd reviews this Privacy Policy on a regular basis and reserves the right to update or amend it at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the gamebd website and, where practical, by sending an email notification to the address associated with your account.

The "Effective Date" at the top of this page indicates when the current version of this policy came into force. We encourage you to review this page periodically to stay informed about how we protect your personal data. Your continued use of the gamebd platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are available on request by contacting us at [email protected].